If a person passes away at home and is under the care of a physician, the first step is to contact their family doctor. The doctor will verify the death and provide a Medical Certificate. If you are unable to reach the doctor, please call an ambulance for assistance. Once this has been taken care of, please contact us, and one of our team members will arrange to bring your loved one into our care. If they were receiving palliative care at home, please inform the hospice or palliative care services of their passing.
If you have any questions or are unsure at any point, do not hesitate to call us at 06 876 7942. We are here to assist and guide you through each step of the process.
After a death occurs in a hospital, hospice, or care facility, the medical staff will notify the attending doctor, who will then issue the Medical Certificate of cause of death.
Rest homes typically request essential information such as next of kin details, your preferred funeral home, and whether you wish for burial or cremation. It's important to communicate your wishes clearly to them during this time to ensure everything is handled according to your preferences.
In the event of a sudden, unexpected, or accidental death, the police will notify the Coroner. Once the Coroner has been informed, they will coordinate the transfer of your loved one to the hospital mortuary using the Coroner's contracted transport service. As a family, you have the right to choose the funeral home that best suits your needs for the arrangements.
The next step is to contact us on 06 876 7942. We are available 24/7 to assist you with the funeral arrangements and we will notify the Coroner of your chosen funeral home.
