If a person passes away at home and is under a physician’s care, you should first contact your family doctor. The doctor will officially verify the death and issue a Medical Certificate. If you are unable to get hold of the doctor call an ambulance. Once this is done, contact us, and we will arrange for one of our team to bring your loved one into our care. If they were receiving palliative care at home, notify the hospice or palliative care services of their passing.
If you are unsure at any time, please feel free to contact us on 06 8767942, and we will guide you through the steps.
Following a death in a hospital, hospice, or rest home, the medical staff will contact the attending doctor so that a Medical Certificate of Cause of Death can be issued.
Rest homes often ask for next of kin details, your preferred funeral home, and whether you wish to be buried or cremated on the admission form. It is crucial to make your wishes clear to them at this time.
Additionally, provide the contact details of the person we need to notify, including their phone number, address, and preferred contact time.
In cases of sudden, unexpected, or accidental death, the Coroner must be notified. The Police, acting as agents for the Coroner, will handle this. They will arrange for your loved one to be taken to the hospital mortuary by the Coroner’s transport, who are contracted to the Coroner. As a family, you have the choice of which funeral home to use for the funeral arrangements.
The next step is to contact us at 06 8767942. We are available 24 hours a day to assist with your funeral arrangements and notify the Coroner of your choice.
