At a time of a loved one's passing

The following is designed to guide you through the initial stages of a loved one’s passing until we meet with you.

When someone is ill

When a person passes away at home, and the person is under a physician’s care, you should firstly contact your family doctor. He or she will officially verify this. Once this has happened, a Medical Certificate will be issued by the doctor. Once this is done, contact us. We will then arrange for one of our team to bring your family member or friend into our care. If they were receiving palliative care at their home, it is advisable to contact the Hospice or palliative care services, to notify them of your loved one’s passing.

While under supervised care

Following a death in Hospital, a Hospice or in a Rest Home, the medical staff will contact the attending doctor so that a Medical Certificate of Cause of Death can be issued. If family or friends are present, staff will normally notify us from your instructions, allowing you to spend time with them. If there is nobody present at the time of death, staff will notify the next of kin members who will need to contact us. Our funeral director will arrange for the transfer of your loved one from the Hospital into our care.

If someone passes suddenly or unexpectedly

When a person passes away suddenly or unexpectedly, or in the case of accidental death, it is necessary that the Coroner is notified. This is done by the Police, who act as agents for the Coroner. When a death is reported to the Coroner, the Police arrange for your loved one to be conveyed to the Hospital Mortuary. This will be carried out by Coroner’s transport, who are contracted to the Coroner. You, as a family, have the choice of which funeral home you want to carry out any funeral arrangements.

Helpful Considerations Before Meeting with us

The funeral process is exhausting for some. Chances are that you will already be tired and overwhelmed, especially if you have been involved in care-giving activities during the final stages of life.

The following check list can help you gather some information for the funeral arrangements:

  • Does your loved one wish to be buried or cremated?
  • Does your loved one wish to have a service or prefer a direct cremation/burial?
  • Where and when would you like the service to be held?
  • The type of Service – Public, Private, Simple, Traditional or Alternative
  • Who will officiate – A celebrant, minister or family friend?
  • Will there be refreshments?
  • Do you wish your loved one to be viewed?
  • Will your loved one rest at home or remain in the care of the funeral home?
  • Birth, Deaths and Marriages information ( see BDM form below)
  • Does anyone in the family have any special requests such as a DVD montage, balloon release, video or photographs.
  • What clothing would you like your loved one to rest in?
  • Would you like services sheets – would you like these with a photo?
  • Would you like newspaper notices inserted into papers.

When you visit us, we will guide you through the entire funeral process, explaining how you can create a “memorable personal celebration” of your loved one’s life.

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Details Required for Registration of Death

Click below to download a PDF version of the “Registration of Death” form to be filled in at a suitable time.

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We Are Here to Help

We'll guide you through the entire funeral process, explaining how you can create a “memorable personal celebration” of your loved one’s life.